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Technical Services Rep
Job Opportunity at
Posted on Apr 10
Are you a Technical Service Rep looking for an excellent opportunity with a Global company? If so, this position might be for you!
What You’ll Do:
As the Technical Service Representative, you will create, prepare and provide product training, trouble-shooting, and support (both onsite and remote) to customers, dealers, and other stakeholders to maintain customer satisfaction while also growing the business.
Your Accountabilities in the Role:
You will prepare and provide product training to dealers, distributors, and builders for effective technical support to enhance their selling, installation, and trouble-shooting abilities.
You will provide phone and field technical support for dealers and end-users to respond to technical issues quickly and effectively.
You will create and maintain product manuals and other information so that they stay current with product changes, and new products, to provide optimum resource material for customers.
You will manage warranty programs to qualify the warranty process, while also recording information to also evaluate trends for corrective action.
You will attend trade shows to network and build relationships, stay current on trends, as well as support our dealer network at these shows.
Education: Associates Degree or 2-year Certificate in a Technical field; or an equivalent combination of course work and technical/mechanical experience.
Experience: 2+ years of technical experience in diagnosing and repairing power units. Ability to read and understand CAD drawings is also important. Circuitry and control networking (remote PLC coding) would also be helpful.
Functional Skills: Excellent abstract reasoning on handling tough issues from afar; strong analytical and problem-solving skills are also required. Excellent prioritization, organizational and attention to detail are also important in this role.
Technology Skills: Excellent PC and software skills are needed to meet the varied electronic needs of the role.
Language Skills: Able to listen and respond to difficult situations professionally. Excellent written, verbal and presentation skills. Being Bilingual would be a plus but not required.
Leadership/Behaviors: Excellent customer-focus and can stay calm in difficult situations. Flexibility and reliability to follow issues or travel overnight where needed is also required. Ability to network and build partnerships is also important in this role.
Culture Match: Conceptual thinkers who can take a vision and create better processes and solutions. Energetic, honest, and high ethical standards. Enjoys collaboration, being a team player, and leading/participating in continuous improvement sessions.
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